CMDB: A CA Service Management Process Map

CMDB: A CA Service Management Process Map

24 Oct 2007

Configuration Management is the process in charge of managing the data stored in the Configuration Management Database (CMDB), which other IT Service Management (ITSM) processes use to enable or facilitate their activities. A best-practices Configuration Management process can improve IT performance, increase process maturity, provide accurate data to help answer Service Delivery and Service Support questions, and empower decision-making at all levels of the IT organization.

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Enterprise Architecture

Archimate presents a unified way of modelling enterprise architectures, integrating the architecture domains for Business Architecture, Information Architecture, Application Architecture and Infrastructure Architecture in a way that makes the models easy for decision makers to understand and read. Archimate also includes a big focus on Services within the various architecture domains, which supports the adoption of Service Oriented Architecture approach. See an architecture diagram


And now see how Archimate shows it

Service Desk: A CA Service Management Process Map

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Root Cause Analysis

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Functional and Non-Functional Requirements Diagram

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Disciplines of the iterative approach is taken from the Rational Unified Process [Rational Software Corporation 2002]. The process is commonly referred to by its initials (RUP). The RUP provides a comprehensive set of best practices covering the full software lifecycle. For more on the RUP and its integral requirements practices.
As a product, the Rational Unified Process is a Web-enabled guidebook that brings process guidance directly onto the desktops of software developers. It is composed of approximately 2,800 files presenting an HTML-based interactive desktop coach, which can be tailored to suit the needs of a wide range of software development organizations.

RUP

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Project Management

SCRUM

Software Project Management in 15 Minutes

Talks about the Stakeholders, requirements, win-win situations

Agile Software Development