CMDB: A CA Service Management Process Map
24 Oct 2007
Configuration Management is the process in charge of managing the data stored in the Configuration Management Database (CMDB), which other IT Service Management (ITSM) processes use to enable or facilitate their activities. A best-practices Configuration Management process can improve IT performance, increase process maturity, provide accurate data to help answer Service Delivery and Service Support questions, and empower decision-making at all levels of the IT organization.
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